FAQs
Frequently Asked Questions
1. How long will my order take to arrive?
Orders are processed within 1–3 business days, then typically arrive within 7–12 business days. Most orders reach you 8–15 business days after you place them.
These are estimates based on typical carrier performance, not guaranteed delivery dates.
2. Is shipping free?
Yes. Standard shipping is free on every U.S. order, with no minimum spend. The price you see at checkout is the price you pay — no shipping charge is added at the final step.
3. Where do you ship?
Within the United States. We do not ship internationally, and are unable to deliver to PO boxes or APO/FPO addresses.
4. How do I track my order?
A tracking number is provided for every order, sent by email when your parcel is dispatched. You can also track your order here using your order number. That's a separate email from your order confirmation.
Tracking can take 24–72 hours to start updating after you receive it. That's normal — the number is issued when the label is created, slightly before the carrier physically scans the parcel.
If tracking hasn't moved in 7 business days, email us with your order number and we'll chase the carrier directly.
5. My order says delivered but I don't have it. What now?
This is usually a scanning or placement issue rather than a lost parcel. Check around your property, with neighbours, and at building reception — carriers often leave parcels in unexpected places, and sometimes mark them delivered up to a day early.
If it hasn't appeared 3 business days after the delivery scan, contact us and we'll open a claim with the carrier.
6. What is your return policy?
You have 30 days from delivery to request a return. Items need to be unused, in their original packaging, and accompanied by your order number.
Email support@decoriah.shop to start one. We'll reply with authorisation and the return address, usually within 1–2 business days. Please wait for authorisation before shipping anything back — unauthorised returns can't be matched to your order.
Full detail is on our Return & Refund Policy page.
7. Who pays for return shipping?
You do if you've changed your mind. We do if the item is faulty, damaged in transit, or not what you ordered — that's our error, and you shouldn't be out of pocket for it.
8. When will I receive my refund?
Within 5–10 business days of your return reaching us and being approved, issued to your original payment method. Your bank may take a few additional days to post it, which is outside our control.
There is no restocking fee. You receive the full item price back.
9. My item arrived damaged. What should I do?
Email us within 7 days of delivery with your order number and photographs showing both the item and its packaging.
We'll send a replacement or refund you in full, whichever you prefer. You won't pay return shipping, and in some cases we won't need the item back at all.
10. What payment methods do you accept, and how do I contact you?
We accept Visa, Mastercard, American Express and Discover, plus Shop Pay, Apple Pay and Google Pay. Available methods are always shown at checkout.
Checkout is handled by Shopify's hosted checkout, which is PCI DSS compliant and encrypts payment data in transit. We never see or store your full card number.
For anything else:
Email: support@decoriah.shop
Phone: +1 (321) 404-6249
Hours: Monday to Friday, 9:00am–5:00pm ET
Decoriah
108 N Nova Rd
Daytona Beach, FL 32114
United States