Return & Refund Policy
Return & Refund Policy
We want you to be happy with what arrives. If you're not, here's exactly how returns work — including the parts most stores bury at the bottom.
Return window
You have 30 days from the date of delivery to request a return.
Requests made after 30 days can't be accepted, except where an item is faulty.
What can be returned
To be eligible for a return, an item must be:
- Unused and in the same condition you received it
- In its original packaging, including any protective materials
- Accompanied by proof of purchase — your order number is enough
What can't be returned
- Items damaged through use, accident or misuse after delivery
- Items returned without prior authorisation
- Gift cards
- Clearance or final-sale items, where clearly marked as such at the time of purchase
How to start a return
1. Email us. Send your order number, the item you're returning, and the reason to support@decoriah.shop.
2. Wait for authorisation. We'll confirm your return and send you a return authorisation, usually within 1–2 business days. Please don't ship anything back before you receive this — unauthorised returns can't be matched to your order and may not be refundable.
3. Pack the item securely in its original packaging.
4. Ship it to the address below, then send us the tracking number.
Return address
Returns are accepted at:
Decoriah — Returns
108 N Nova Rd
Daytona Beach, FL 32114
United States
Please include your order number inside the parcel. Without it we can't match your return to your order, which delays your refund.
Please email for authorisation before shipping. Parcels arriving unannounced take significantly longer to process.
Return shipping costs
If you've changed your mind, return shipping is your responsibility. We recommend a tracked service — we can't refund an item that doesn't reach us, and without tracking there's no way to establish what happened.
If the item is faulty, was damaged in transit, or isn't what you ordered, we cover the return cost in full. That's our error, not yours, and you shouldn't be out of pocket for it. Email us and we'll arrange it before you spend anything.
Refunds
Once your return arrives, we inspect it and email you the outcome.
Approved refunds are issued to your original payment method within 5–10 business days of us receiving the item.
Your bank or card issuer may take a few additional days to post the refund to your account. That part is outside our control.
There is no restocking fee. You receive the full item price back.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and photographs showing both the item and its packaging.
We'll send a replacement or refund you in full, whichever you prefer. You won't pay return shipping, and in some cases we won't need the item back at all — we'll tell you if that applies.
Exchanges
We don't process direct exchanges. The fastest route is to return the original item for a refund and place a new order, so you're not waiting on our processing before your replacement ships.
Cancellations
Orders can be cancelled at no cost before they enter processing. Email us as soon as possible with your order number.
Because we aim to dispatch within 1–3 business days, the cancellation window is short. Once an order has been dispatched it falls under the return process above.
Items shipped separately
If your order arrives in more than one parcel, you can return items individually. You don't need to wait for every parcel to arrive before starting a return.
Your statutory rights
This policy sits alongside your rights under applicable U.S. consumer protection law and does not replace them.
Questions
Email: support@decoriah.shop
Phone: +1 (321) 404-6249