Shipping policy
Shipping Policy
Everything on this page reflects how we actually ship. If your experience does not match it, email support@decoriah.shop and we will put it right.
Where we ship
We ship to addresses within the United States only.
We do not ship internationally. We are also unable to deliver to PO boxes or APO/FPO addresses.
Order processing
Orders are processed within 1–3 business days of being placed.
Business days are Monday through Friday, excluding U.S. public holidays. An order placed on Friday evening begins processing the following Monday.
You will receive an order confirmation email immediately after checkout, then a separate shipping confirmation with tracking once your parcel is dispatched.
Delivery estimates
Once dispatched, orders typically arrive within 7–12 business days.
Including processing, most orders arrive 8–15 business days after you place them.
These are estimates based on typical carrier performance, not guaranteed delivery dates. Carrier backlogs and severe weather can extend them. We would rather publish a realistic range than an optimistic one you end up planning around.
Shipping cost
Standard shipping is free on every order. There is no minimum spend.
The price you see is the price you pay. No shipping charge is added at the final step of checkout.
Tracking
A tracking number is provided for every order, sent by email when your parcel is dispatched.
Tracking can take 24 to 72 hours to begin updating after you receive it. That is normal and does not mean anything has gone wrong.
If your tracking has not updated in 7 business days, email us and we will chase the carrier directly.
Delays
Occasionally a parcel takes longer than estimated. The usual causes are carrier backlogs during peak periods, severe weather, and incomplete address details.
If your order is significantly past its estimated window, send us your order number and we will investigate with the carrier ourselves.
Address accuracy
Please check your shipping address carefully at checkout. We ship to the address exactly as entered.
If you spot a mistake, email us immediately. We can usually correct it while an order is still processing. Once a parcel has been dispatched, we cannot reroute it.
If a parcel is returned to us because the address was incorrect or incomplete, we will reship it once you confirm a corrected address, and we will cover the reshipping cost the first time.
Damaged parcels
If your order arrives damaged, email us within 7 days of delivery with your order number and photographs showing both the item and its packaging.
We will arrange a replacement or a full refund, whichever you prefer. You will not be asked to return a damaged item at your own expense.
Marked delivered but missing
Carriers sometimes leave parcels in unexpected places. Check around your property, with neighbours, and at building reception first.
If it has not appeared within 3 business days, contact us and we will open a claim with the carrier.
Lost in transit
If tracking stops updating for an extended period and the carrier confirms a parcel is lost, we will send a replacement or refund you in full. You do not need to pursue the carrier yourself.
Questions
Email: support@decoriah.shop
Phone: +1 (321) 404-6249
Hours: Monday to Friday, 9:00am–5:00pm ET
Decoriah
108 N Nova Rd
Daytona Beach, FL 32114
United States