Track Your Order
Track Your Order
Track your order now →
Enter your order number or tracking number to see where your parcel is.
Where to find your tracking number
Your tracking number is in your shipping confirmation email, sent when your parcel leaves the warehouse. That is a separate email from your order confirmation.
If you cannot find it, check your spam folder first, then email us with your order number and we will resend it.
Before you track
Orders are processed within 1–3 business days before they ship. Until then there is no tracking number to look up, and your order status is simply "processing".
Once you receive a tracking number, it can take 24–72 hours to start showing movement. This is normal. The number is issued when the label is created, which happens slightly before the carrier physically scans the parcel.
Delivery timelines
After dispatch, orders typically arrive within 7–12 business days.
Including processing, most orders arrive 8–15 business days after being placed. These are estimates, not guaranteed delivery dates.
If tracking has not updated
Give it 7 business days from dispatch. Carrier scanning is inconsistent, and parcels frequently move further than the tracking suggests.
After 7 business days with no movement, email support@decoriah.shop with your order number. We will chase the carrier directly — you will not be asked to do that part.
If tracking says delivered but nothing arrived
This is more often a scanning or placement issue than a lost parcel. Before contacting us:
- Check around the property — porches, side gates, behind planters
- Ask neighbours and, in a building, reception or the mail room
- Look for a card or notice
Carriers sometimes mark a parcel delivered up to a day before it physically arrives.
If it still has not appeared 3 business days after the delivery scan, contact us and we will open a claim with the carrier.
Questions
Email: support@decoriah.shop
Phone: +1 (321) 404-6249
Hours: Monday to Friday, 9:00am–5:00pm ET
Decoriah
108 N Nova Rd
Daytona Beach, FL 32114
United States
Please include your order number — it saves a round trip.